How to Apologize. I particularly like how the narrator uses her own mistake as an example.
Ten questions to get to know your new direct reports better. Asking direct questions in the workplace is surprisingly powerful.
The Two Hour Rule. I see this in my coaching clients all the time – productive, driven people stop taking the time to dream or think big picture. Scheduling that time into your calendar can meet the need to feel productive and still give you the space to grow in new directions.
And, finally, this is a great story and a lesson in the power of kindness. Being nice to people at the airport can help fight cancer. Really.